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Applicable plans: Teams, Enterprise
Organizations support 2 member roles:
  • Admin: A billable role. Has full administrative permissions for the organization. They can access the admin console to manage billing and other settings. Can use all advanced features and the resources associated with their seat.
  • Member: A billable role. Can use all advanced features and the resources associated with their seat. Cannot access the admin console.
The default role for new members is Member. Administrators can change this setting by navigating to Organization Settings > Member Configuration > Default Role.

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Role Permissions

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Add Members

You can add members to your organization using multiple methods:
  • By approving applications from an invite link
  • By email invitation
  • By configuring Single Sign-On (SSO) for automatic joining
  • By manual creation Enterprise only
image Administrators can navigate to Organization Settings > Member Configuration to enable the invite link feature, set an expiration period, and generate an invite link. image Share this link with the users you wish to invite. If a user is not already part of another organization and meets your domain check requirements (if any), they can use this link to apply to join your organization. When a user applies, you will see a join request on the Member Management page. For security, you must review and approve this request. Once approved, the user will be immediately added to the organization with their assigned role. image The invitation link is reusable and has no limit on the number of invites. Administrators can revoke a created link at any time. Once revoked, the link will become invalid.
For security purposes, only Administrators are allowed to generate invite links.

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Email Invitation

Administrators can navigate to Members > Add Members and select email invitation. Choose the invitation validity period and role, then enter the target recipients’ email addresses. Multiple email addresses can be pasted at once and will be automatically recognized and populated.
Email invitations do not require additional admin approval — recipients can join the organization directly using the link in the email.

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Join via Single Sign-On (SSO)

Administrators can navigate to Organization Settings > Security & Identity to configure Domain Verification and SAML Single Sign-On (SSO). See: After SSO is configured and enabled, any user with an email address from a verified domain will be automatically added to your organization with the default role upon signing in.
When configuring SSO, please review the scope of your verified domains to ensure that users are added automatically as expected.
If the default role is a billable role, the user will immediately occupy a seat and be billed upon joining.If there are no available seats in the organization, users will be unable to join automatically via SSO. In this case, please contact your organization’s administrator to purchase more seats, then try logging in again to re-trigger the automatic organization joining.
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Modify Member Roles

Administrators can modify member roles at any time. Navigate to Organization Settings > Member Management, select the target user, click the … icon on the right side of the list, and choose the Edit Role option.
  • Assigning a user to a billable role will immediately occupy a seat. This seat will remain occupied for the entire current billing cycle.
An organization must have at least 2 billable members and at least one Administrator.

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Remove Members

Administrators can remove members at any time, provided the organization’s minimum member and role requirements are met. The removal is effective immediately. Navigate to Organization Settings > Member Management, select the target user, click the … icon on the right side of the list, and choose the Remove Member option. Upon removal, the member will be removed from the organization, and their account will be downgraded to the Free. All their organization-related data will be permanently deleted. This action is irreversible. Please note:
  • If a user who was occupying a seat is removed, that seat will continue to be billed through the end of the current billing cycle, even if the user is removed. The seat cannot be reassigned to another user during that period. Even if the user rejoins, they cannot reuse this seat.
    • Teams plan special note: Since seats include a Credits quota, removing a member will clear the remaining Credits on that seat. If the user has not used any Credits in the current cycle at the time of removal, the seat will be returned and can be reassigned to another user.
  • If you have Single Sign-On (SSO) enabled, you must also remove the user from your Identity Provider (IdP). Otherwise, the system will automatically re-add them to the organization the next time they attempt to sign in.

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Members and Seat Billing

When a new member joins the organization, they are added with the default role:
  • An Admin or Member will immediately occupy a seat. For seat pricing, please refer to the Plans & Pricing.
  • When adding a new seat during a billing cycle, you will be charged on a prorated basis for the remainder of the cycle. If the seat includes Credits (Teams plan), the included Credits will also be allocated proportionally.
Teams plan only: If you are using an organization created via redemption code mode, the seat calculation rules are as follows:
  • An administrator or member will immediately occupy a seat, which will automatically consume the seat-month credit from the organization’s balance.
  • When a new seat is added during a subscription cycle, the number of seat-months deducted from the organization’s balance will be prorated based on the remaining time in the cycle. The Credits included with the seat will also be issued on a prorated basis.
Applicable to organizations that activated subscriptions via Alibaba Cloud Marketplace redemption codes. Whenever a new member is added to the organization (occupying a seat), the system calculates the number of “seat-months” to be deducted from the balance and the member’s Credits quota for the current cycle according to the following rules.Since members may join mid-cycle, their balance deduction and Credits quota for the first cycle may be lower than the standard values, which will be restored to standard values in the next complete cycle.1. Core Formulas
  1. Time Ratio = Remaining hours from when user joins until cycle end ÷ Total hours in the cycle
  • Calculated to the hour, rounded to two decimal places
  1. Seat-month Balance Deduction = Time Ratio × 1 seat-month
  • Minimum deduction: 0.01 seat-month
  1. Member’s Current Cycle Credits Quota = Time Ratio × Full Cycle Credits
2. Typical ScenariosUsing a 31-day billing cycle (744 hours) with 2,000 Credits per seat as an example:3. Impact of Different Month LengthsDue to different total hours in months of varying lengths, time ratios may differ by approximately 3-5%. The system calculates using actual hours, requiring no special handling.4. Summary
  • The earlier you join in a cycle, the more balance (cost) is deducted, but the more Credits the member receives for the current cycle.
  • The later you join in a cycle, the less balance (cost) is deducted, but the fewer Credits the member receives for the current cycle.
  • In the next new cycle, deductions will start from the beginning of the cycle with a time ratio of 1, so the member will receive the full Credits quota.
If you remove a user from a paid seat, that seat will continue to be billed for the remainder of the current billing cycle. No refunds or credits for the remaining time will be issued.